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Managing Conflict in Organizations


Book Summary

Plot Overview

  • Beginning: Introduction of the main characters and the initial conflict or situation they face.
  • Middle: Development of the plot, including key events, challenges, and character development.
  • Climax: The turning point of the story, where the main conflict reaches its peak.
  • Conclusion: Resolution of the conflict and the aftermath for the characters.


  • Main Characters: Descriptions of the protagonist(s) and their roles in the story.
  • Supporting Characters: Brief descriptions of key supporting characters and their relationships to the main characters.

Themes and Messages

  • An analysis of the central themes explored in the book, such as friendship, love, identity, etc.
  • Discussion of the author's message or moral lessons conveyed through the story.

Author's Style and Literary Devices

  • Commentary on Sáenz's writing style, including his use of language, imagery, symbolism, and any notable literary devices.


  • Final thoughts on the impact of the story, its relevance today, and why it might be a worthwhile read.